Of course you want to measure your training Level 1 (satisfaction) all the way to Level 5 (ROI), but wouldn't you also want to know what made it work great for some employees, while others thought the same training was a waste of time? What are the factors in the trainee's work environment that could help or hinder the impact of your training? And how much can they predict your ROI? I call this Level 6 - the next level of evaluation. Read more about it in...
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