MEASURING CUSTOMER SERVICE TRAINING

Does Customer Service training pay off?  Taking reps off the phones can carry a heavy cost.  But if the training can generate far more cost saves and revenue for the business then it would certainly be worth the investment.  The problem is most HR groups lack the expertise and resources to do these types of studies and show these bottom-line benefits to their business leaders.  Here is a quick how-to guide and case study in Training Industry to get you started...

February 2018 Training Industry